At Carus Animal Health, we’re committed to protecting and respecting your privacy.

This policy explains when and why we collect personal information about you, how we use it, the conditions under which we may disclose it to others, how we keep it safe and secure and your rights and choices in relation to your information.

Any questions regarding this policy and our privacy practices should be sent by email to info@carusanimalhealth.com or by writing to Data Controller, Carus Animal Health, Castle Court, 41 London Road, Reigate, Surrey, RH2 9RJ. Alternatively, you can phone us on +44 (0)1494 572 180.

Who are we?

Carus Animal Health is a company that sources, develops and brings innovative animal health products, services and technologies to market.

How do we collect information from you?

We collect information in the following ways:

• Information you give us directly
• When you visit this website

We, like many companies, automatically collect the following information:

• technical information, including the type of device you’re using, the IP address, browser and operating system being used to connect your computer to the internet. This information may be used to improve the services we offer.
• information about your visit to this website, for example we collect information about pages you visit and how you navigate the website, i.e. length of visits to certain pages, products and services you viewed and searched for, referral sources (e.g. how you arrived at our website).

We collect and use your personal information by using cookies on our website – more information on cookies can be found under the ‘Use of Cookies’ section below.

Social media

When you interact with us on social media platforms such as LinkedIn and Twitter we may obtain information about you (for example, when you publicly tag us in an event photo). The information we receive will depend on the privacy preferences you have set on those types of platforms.

Information you give us indirectly through third parties such as event organisers, subcontractors acting on our behalf, our business partners, advertising networks analytics providers and search information providers.

Public information

What type of information is collected from you?

The personal information we collect, store and use might include:

• your name and contact details (including postal address, email address and telephone number);
• information about your activities on our website and about the device used to access it, for instance your IP address and geographical location;
• any other personal information shared with us.

How and why is your information used?

We may use your information for a number of different purposes, which may include:

• providing you with the services, products or information you asked for;
• carrying out our obligations under any contracts entered into between you and us;
• keeping a record of your relationship with us;
• conducting analysis and market research to better understand how we can improve our services, products or information;
• checking for updated contact details against third party sources so we can stay in touch if you move
• seeking your views or comments on the services we provide;
• notifying you of changes to our services;
• sending you communications which you have requested and that may be of interest to you.

For how long is your information kept?

We keep your information for no longer than is necessary for the purposes it was collected for. The length of time we retain your personal information for is determined by operational and legal considerations. For example, we are legally required to hold some types of information to fulfil our statutory and regulatory obligations (e.g. health/safety and tax/accounting purposes).

Who has access to your information?

We do not sell or rent your information to third parties.

We do not share your information with third parties for marketing purposes.

However, we may disclose your information to third parties in order to achieve the other purposes set out in this policy. These third parties may include:

• third parties working on our behalf

Lawful Processing

Data protection law requires us to rely on one or more lawful grounds to process your personal information. We consider the following grounds to be relevant:

• Specific consent
• Performance of a contract
• Legal obligation
• Vital interests
• Legitimate interests

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us, then you can make your choice by ticking the relevant box on the contact form on our website.

We’re committed to putting you in control of your data so you’re free to change your marketing preferences (including to tell us that you don’t want to be contacted for marketing purposes) at any time by writing to Data Controller, Carus Animal Health, 1st Floor, 2 Twyford Place, Lincolns Inn Office Village, Lincoln Road, High Wycombe, Bucks, HP12 3RE. Alternatively, you can phone us on +44 (0) 1494 572 180

We will not use your personal information for marketing purposes if you have indicated that you do not wish to be contacted and will retain your details on a suppression list to help ensure that we do not continue to contact you. However, we may still need to contact you for administrative purposes.

Your Rights

Under UK data protection law, you have certain rights over the personal information that we hold about you. Here is a summary of the rights that we think apply:

• Right of access
• Right to have your inaccurate personal information corrected
• Right to restrict use
• Right of erasure
• Right for your personal information to be portable
• Right to object
• Keeping your information safe

When you give us personal information, we take steps to ensure that appropriate technical and organisational controls are in place to protect it.

Non-sensitive details (your email address etc.) are transmitted normally over the internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Keeping your information up to date

We take reasonable steps to ensure your information is accurate and up to date.

Use of ‘cookies’

Like many other websites, this website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. For example, we use cookies to store your country preference. This helps us to deliver a more personalised service when you browse our website and improves our services.

It is possible to switch off cookies by setting your browser preferences. Turning cookies off may result in a loss of functionality when using our website.

For more information on how to switch off cookies on your computer, check your browser’s support site for specific instructions.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Economic Area (“EEA”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EEA. You should be aware that these countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EEA in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this policy.

If you use our services while you are outside the EEA, your information may be transferred outside the EEA in order to provide you with those services.

We undertake regular reviews of who has access to information that we hold to ensure that your information is only accessible by appropriately trained staff.

Changes to this policy

Any changes we may make to this policy in the future will be posted on this website so please check this page occasionally to ensure that you’re happy with any changes. If we make any significant changes, we’ll make this clear on this website.

Review of this Policy

We keep this policy under regular review